Don't Get Defensive: Communication Tips for the Vigilant

by Maggie Kelly

Human nature naturally makes us defensive when we are challenged. However, as soon as the defensive mechanism kicks in, it makes it much harder to really listen to what is being said to you. There are some great tips in this article to help you develop the 'three strike' strategy to calmly resolve issues and move forward with solutions. 

 

March 11, 2015
Category: Communication